Job Description

Auto Parts Counter Professional

Driven Distribution Group is the holding company of Tri-State Enterprises, Inc. and Chicago Parts & Sound, LLC. As a leading automotive aftermarket distribution company, Driven Distribution Group is committed to delivering exceptional service, operational excellence, and strong partnerships with our customers, suppliers, and employees. We are building a high-performance culture grounded in our Core Values: Do the Right Thing, Reach for Greatness, Initiate Positivity, Value Teamwork, and Embrace Feedbackwhich guide everything we do.

As an Auto Parts Counter Professional, you will be responsible for assisting customers in locating, selecting, and purchasing auto parts and accessories. You will provide expert advice, excellent customer service, and ensure that the right parts are accurately identified, ordered, and delivered. The ideal candidate will have a solid knowledge of automotive parts, exceptional communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities

• Greet and assist customers in person, over the phone, or online, providing information about auto parts and accessories.
• Help customers identify the parts they need by asking questions and cross-referencing part numbers, vehicle models, and other specifications.
• Provide recommendations for alternative parts, upgrades, or additional products based on customer needs.
• Resolve customer complaints or concerns in a professional and efficient manner.
• Accurately enter parts orders into the system and ensure they are processed quickly.
• Verify availability of parts and order out-of-stock items from suppliers as needed.
• Assist in maintaining the inventory by organizing parts and keeping the parts counter stocked with the most commonly requested items.
• Assist with restocking and organizing inventory in the warehouse, ensuring accurate labeling and proper storage.
• Maintain up-to-date knowledge of automotive parts, accessories, and tools, as well as new products in the market.
• Use product knowledge to upsell or cross-sell parts, accessories, and services to customers.
• Conduct outbound calls to existing customers to promote new products, notify them of promotions, and build lasting customer relationships.
• Stay informed about promotions, discounts, and company sales events to offer the best deals to customers.
• Prepare parts orders for pickup or delivery, ensuring the correct items are included and packaged properly.
• Assist in organizing shipments and deliveries to customers and repair shops as needed.
• Process returns and exchanges in accordance with company policies.
• Keep accurate records of sales transactions and inventory movements.
• Assist in tracking sales goals and store performance.
• Ensure that the parts counter area is clean, organized, and presentable.
• Follow all safety protocols, including handling hazardous materials (e.g., chemicals, oils), and maintain a safe work environment.
• Perform other duties as assigned.

Required Qualifications

• High school diploma or equivalent
• 12 years of experience in retail or automotive parts sales
• Strong knowledge of automotive parts, tools, and accessories
• Excellent customer service, communication, and interpersonal skills
• Proficiency in using POS systems and inventory tools
• Ability to lift up to 50 lbs. and stand for extended periods

Preferred Qualifications

• College coursework or certification in automotive or sales
• Experience with inventory software or vendor systems

Core Competencies

• Customer Focus
• Product Knowledge
• Problem Solving
• Communication
• Attention to Detail
• Team Collaboration
• Time Management

Work Environment and Physical Demands

• Ability to stand for long periods
• Ability to lift up to 50 lbs.
• Warehouse and retail environment

Additional Requirements

• Candidates must meet employment eligibility requirements as established by U.S. federal law.
• Employment is contingent upon a conditional offer and the successful completion of a background check and, where permitted by law, a drug screening.

Compensation & Benefits

Driven Distribution Group offers competitive pay and a comprehensive benefits package, including:

• Health, dental, and vision insurance
• Flexible Spending Accounts
• Basic Life and Accidental Death & Dismemberment (AD&D) Insurance
• Voluntary Life and AD&D Insurance
• Short-Term Disability (STD)
• Voluntary Benefits
• Paid Parental Leave
• Employee Assistance Program
• Employee Referral Program
• 401(k) with company match
• Paid time off (PTO), sick leave, and holidays
• Safety shoe reimbursement program
• Employee discount program for auto parts

Reasonable Accommodations Driven Distribution Group is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Other Duties This job description highlights the primary responsibilities of the role but is not intended to cover every task. Duties, responsibilities, and activities may be adjusted from time to time to support business needs, consistent with applicable laws.

Equal Employment Opportunity We are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by law. We are committed to providing a workplace that is inclusive, respectful, and supportive for all employees.

Texting Privacy Policy and Information:

• Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
• Message frequency will vary depending on the application process.
• Msg & data rates may apply.
• OPT out at any time by texting "Stop".

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